The Trade Marks Registry (TMR) will
receive and process applications for the registration of trade marks under the
Trade Marks Act, 1999 in an efficient and user friendly manner. The single most important mission is to reach
out, listen and solve public grievance across the table and as quickly as possible.
The office will aim to provide
qualitative services relating to search, examination, e-publication and
post-registration activities
The office will adopt a fair,
impartial, responsive,
prompt and same day disposal of cases approach (wherever possible) in the handling
of complaint received by it.
The office will
instal and implement a transparent and user-friendly
automation systems that will respond positively to the needs of users.
The Trade Marks Registry will
provide professional guidance to applicants/users shorn of all legal jargons.
The office will adhere to a time
bound processes in the handling of cases.
It will channelise its internal synergy to
deliver results with promptitude.
Feed back on the working of the
office will be welcomed where it is made in a constructive manner and efforts
made to incorporate suggestions in improving the functioning of the office: